Frequently Asked Questions

Here’s some answers to our most popular questions…

What UK delivery options do you offer?

We offer FREE UK standard delivery on all orders over £30.

Express Delivery (1-2 working days including Saturdays) for £3.49
Standard Delivery (2-3 working days including Saturdays) for £2.99. Free for orders over £30.

Orders received before 5pm GMT will be handed over to the courier the same day. Orders placed on a Friday after 5pm GMT or the weekend will be processed the following Monday.

What are your European/International delivery options?

For European customers we offer standard shipping at £10 which aims for delivery between 5-10 days.

Unfortunately at the moment we don’t offer international shipping from this site, but we can arrange this on an ad-hoc basis. Please use the form on the right to see what we can do.

What is your returns/exchange policy?

All we care about is quality socks and happy customers. So please send us a message to let us know what the issue is and we’ll do our best to make sure you can’t wait to slip your Jackpines back on. Due to their nature, we cannot accept exchanges or returns on socks.

What payment methods do you offer?

You can pay by PayPal, VISA,
Mastercard, Maestro, Discover and American Express.


Available 8am-8pm Mon-Sun.



 We reply to all e-mails within 24 hours.